This service is provided to support the staff of libraries within the Northern Lights Library System. If you are a member of the general public with a reference question, please contact your local public library for assistance.
Library staff, please enter your request below or
email: [email protected]
AFTER-HOURS EMERGENCY SUPPORT
If you come across any problems with the Polaris system, or if you cannot access the Polaris system, please call the after-hours emergency phone number.
After-Hours Emergency Phone: 1-877-452-8722
Leave a voice message so that support staff can contact you about your problem. When leaving a voice message, please provide as much information as possible, including your name, the library, and your telephone number.
After-Hours Emergency Support is only available during the following times:
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Monday to Thursday
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4:30pm – 8:00pm
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Friday:
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4:30pm – 6:00pm
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Saturday:
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9:00am – 5:00pm
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Sunday:
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1:00pm – 5:00pm
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Please call the emergency support number if a problem is encountered within these covered time periods as noted below that result in a library being unable to carry out critical functions. Critical functions are defined as:
- Login
- Check out/in
- TRACpac searching
- Patron registration
Legitimate emergencies include the inability to login to Polaris or check in/out items. In this circumstance, call the after-hours phone line. A problem with a single item is not an emergency. Problems that are not emergencies should be directed to system headquarters staff the next business day. If you have a record lock that is not preventing you from carrying out critical functions, there is no need to contact after hours emergency support.