Posts for Category “Customer Service”

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GoToAssist = Faster Online Assistance

Posted on ago

Go to Assist quick link - To connect more quickly to a help session, you can now fill in the Go to Assist form directly from our website.

Customer Service - Issue 8

Posted on ago

Do your library users know as much as you think they do? While I’m settling into the role of Public Services Consultant, The Weekly Blurb comes out of what has happened during the week. This week, a certain theme seemed to be developing as I went to meetings, talked to co-workers, and listened to presentations. That theme was educating the library user and how this must be an active endeavor, rather than an assumption that people will automatically know how the library catalo... More...
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