Contact Us

To email NLLS please use our EMAIL US form or use our Help Desk

   For VDX support, please contact Anna (extension 2134).

  1-800-561-0387 or 1-780-724-2596

NOTE: emails generated using the icon will be directed to Northern Lights Library System's general inbox


Administration

Julie Walker

Administration
  • ext. 2112
  • Email
  • 1-780-724-2596
Administrative, Board and provincial matters
System membership
Levies – municipal and local
Presentation to council or local boards
NLLS services – suggestions and concerns
Board orientation, budget, policies

Tracy Paradis

Administration
  • ext. 2100
  • Email
  • 1-780-724-2596
Reception, mail
Purchasing program
Recording personnel changes: staff, Board members and representatives
Executive and Board minutes
Distribution of departmental reports
DVD/audio disc cleaning

Terri Hampson

Administration
  • ext. 2110
  • Email
  • 1-780-724-2596
Payroll
Employee benefits
NLLS policies
Accounts payable and receivable
Invoice and statement inquiries


Bibliographics Services

Amy Knifton

Bibliographics Services
  • ext. 2140
  • Email
  • 1-780-724-2596
Oversees acquisitions, receiving, cataloguing, processing, shipping, and van deliveries
Liaison with library managers regarding bibliographic services
Represents NLLS on TRAC – Bibliographic Services

Diane Babcock

Bibliographics Services
  • ext. 2148
  • Email
  • 1-780-724-2596
Suggestions and quotes for materials
Inquiries about requests and delayed items
Funds information
Outside purchases
CCD tool
Conference vendors

Ashley Weisbeck

Bibliographics Services
  • ext. 2143
  • Email
  • 1-780-724-2596
Create and update bibliographic records
Help maintain the TRAC catalogue 
Movie splits
Template updates

Darby Mackay

Bibliographics Services
  • ext. 2142
  • Email
  • 1-780-724-2596
Create and update bibliographic records
Help maintain the TRAC catalogue 
Movie splits
Template updates

Rhonda Cusack

Bibliographics Services
  • ext. 2144
  • Email
  • 1-780-724-2596
Create and update bibliographic records
Help maintain the TRAC catalogue 
Movie splits
Template updates

Paul Kosa

Bibliographics Services
  • ext. 2145
  • Email
  • 1-780-724-2596
Processing all new items
Creating and tracking of packing slips for new items
Proper packaging of items

Dolores Zacharuk

Bibliographics Services
  • ext. 2141
  • Email
  • 1-780-724-2596
• Receiving ordered items
Invoice items to proper libraries
Create payment vouchers and outside purchase vouchers
Request replacement for damaged items


Crystal Boorse

Bibliographics Services
  • ext. 2149
  • Email
  • 1-780-724-2596
Sorting ILLs
Courier ILLS from systems
Preparing van run
Fill HelpDesk request for ILL supplies
Maintain address labels


Joanne McBroom

Bibliographics Services
  • ext. 2146
  • Email
  • 1-780-724-2596
Van run
Schedule and maintains vehicles


Susan Frisby

Bibliographics Services
  • ext. 2147
  • Email
  • 1-780-724-2596
Van run
Schedule and maintains vehicles


Information Technology

Kelly McGrath

Information Technology
  • ext. 2125
  • Email
  • 1-780-724-2596
Polaris administration
Supernet
Network/hardware/software purchasing
Emerging technologies
Headquarters network infrastructure and maintenance


Jodi Arrowsmith

Information Technology
  • ext. 2126
  • Email
  • 1-780-724-2596
Internet and network maintenance
Maintain servers, network software and virus protection
Firewall configuration and maintenance
Support desktop infrastructure
Polaris printing or connectivity
Create user accounts RISE connectivity

Brandon Ziomek

Information Technology
  • ext. 2127
  • Email
  • 1-780-724-2596
Manages mobile labs
Manages virtual reality lab
Setting up new computers
Maintenance and repair of staff/public computers
Assist with content maintenance of website


Marketing

Heather Elliott

Marketing
  • ext. 2140
  • Email
  • 1-780-724-2596

Promoting NLLS & libraries
Developing a brand
Emerging trend in social media and marketing trends
Aurora
Maintenance of NLLS website
Develop fact sheets
Niche Academy
LibraryAware

Public Services

Anna Scott

Public Services
  • ext. 2134
  • Email
  • 1-780-724-2596
Public Services Manager

Greg Morgan

Public Services
  • ext. 2132
  • Email
  • 1-780-724-2596
Public Relations and Communications

Vicky Zhang

Public Services
  • ext. 2131
  • Email
  • 1-780-724-2596
Program Support & Statistical Analysis



 

AFTER-HOURS EMERGENCY SUPPORT

 

If you come across any problems with the Polaris system, or if you cannot access the Polaris system, please call the after-hours emergency phone number.
 
After-Hours Emergency Phone:  1-877-452-8722
 
 
Leave a voice message so that support staff can contact you about your problem.  When leaving a voice message, please provide as much information as possible, including your name, the library, and your telephone number.
 
After-Hours Emergency Support is only available during the following times:
 
   
Monday to Thursday
4:30pm – 8:00pm
Friday:
4:30pm – 6:00pm
Saturday: 
9:00am – 5:00pm
Sunday:        
1:00pm – 5:00pm
 
 
Please call the emergency support number if a problem is encountered within these covered time periods as noted below that result in a library being unable to carry out critical functions.  Critical functions are defined as:
  • Login
  • Check out/in
  • TRACpac searching
  • Patron registration

 

Legitimate emergencies include the inability to login to Polaris or check in/out items.  In this circumstance, call the after-hours phone line.  A problem with a single item is not an emergency.  Problems that are not emergencies should be directed to system headquarters staff the next business day.  If you have a record lock that is not preventing you from carrying out critical functions, there is no need to contact after hours emergency support.