If you come across any problems with the Polaris system, or if you cannot access the Polaris system, please call the after-hours emergency phone number.

 

 

 

Leave a voice message so that support staff can contact you about your problem.  When leaving a voice message, please provide as much information as possible, including your name, the library, and your telephone number.

 

After-Hours Emergency Support is only available during the following times:

 

   

Monday to Thursday	4:30pm – 8:00pm
Friday:	4:30pm – 6:00pm
Saturday:	9:00am – 5:00pm
Sunday:	1:00pm – 5:00pm

 

 

Please call the emergency support number if a problem is encountered within these covered time periods as noted below that result in a library being unable to carry out critical functions.  Critical functions are defined as:

Legitimate emergencies include the inability to login to Polaris or check in/out items.  In this circumstance, call the after-hours phone line.  A problem with a single item is not an emergency.  Problems that are not emergencies should be directed to system headquarters staff the next business day.  If you have a record lock that is not preventing you from carrying out critical functions, there is no need to contact after hours emergency support.