Helpdesk
This service is provided to support the staff of libraries within the Northern Lights Library System.  If you are a member of the general public with a reference question, please contact your local public library for assistance.

 

Library staff, please enter your request below or
email help @ nlls.ab.ca (no spaces)

 

AFTER-HOURS EMERGENCY SUPPORT

 

If you come across any problems with the Polaris system, or if you cannot access the Polaris system, please call the after-hours emergency phone number.
 
After-Hours Emergency Phone:  1-877-452-8722
 
 
Leave a voice message so that support staff can contact you about your problem.  When leaving a voice message, please provide as much information as possible, including your name, the library, and your telephone number.
 
After-Hours Emergency Support is only available during the following times:
 
   
Monday to Thursday
4:30pm – 8:00pm
Friday:
4:30pm – 6:00pm
Saturday: 
9:00am – 5:00pm
Sunday:        
1:00pm – 5:00pm
 
 
Please call the emergency support number if a problem is encountered within these covered time periods as noted below that result in a library being unable to carry out critical functions.  Critical functions are defined as:
  • Login
  • Check out/in
  • TRACpac searching
  • Patron registration

 

Legitimate emergencies include the inability to login to Polaris or check in/out items.  In this circumstance, call the after-hours phone line.  A problem with a single item is not an emergency.  Problems that are not emergencies should be directed to system headquarters staff the next business day.  If you have a record lock that is not preventing you from carrying out critical functions, there is no need to contact after hours emergency support.