We welcome everyone interested in this site to contact us.
To email NLLS please use our EMAIL US form or use our Help Desk

  1-800-561-0387 or 1-780-724-2596

Staff Directory

Administration
 
 
   Julie Walker Executive Director ext. 2112
   Tracy Paradis
Administrative Assistant ext. 2100
   Terri Hampson Finance Officer ext. 2110
Information Technologies
 
 
   Kelly McGrath
Library Consultant, Information Technologies ext. 2125
   Jodi Arrowsmith
Network Analyst ext. 2126
   Brandon Ziomek
IT Assistant ext. 2127
Public Services
 
 
   Colette Poitras
Public Services Manager ext. 2130
   Kayla Lorenzen
Public Services Consultant ext. 2131
   Robyn Gray
Public Services Consultant ext. 2132
   Tanya Fontaine Indigenous Services Library Liaison ext. 2133
Bibliographic and Delivery Department
 
 
   Heather Elliott
Bibliographic Services Manager ext. 2140
   Dolores Zacharuk
Receiving ext. 2141
   Darby Mackay Cataloguer ext. 2142
   Margaret Young Cataloguer ext. 2143
   Rhonda Cusack
Shipping Coordinator ext. 2144
   Paul Kosa Processor ext. 2145
   Joanne McBroom Driver ext. 2146
   Susan Frisby
Driver/Shipping Assistant ext. 2147
   Diane Babcock Acquisitions Specialist ext. 2148

 

AFTER-HOURS EMERGENCY SUPPORT

 

If you come across any problems with the Polaris system, or if you cannot access the Polaris system, please call the after-hours emergency phone number.
 
After-Hours Emergency Phone:  1-877-452-8722
 
 
Leave a voice message so that support staff can contact you about your problem.  When leaving a voice message, please provide as much information as possible, including your name, the library, and your telephone number.
 
After-Hours Emergency Support is only available during the following times:
 
   
Monday to Thursday
4:30pm – 8:00pm
Friday:
4:30pm – 6:00pm
Saturday: 
9:00am – 5:00pm
Sunday:        
1:00pm – 5:00pm
 
 
Please call the emergency support number if a problem is encountered within these covered time periods as noted below that result in a library being unable to carry out critical functions.  Critical functions are defined as:
  • Login
  • Check out/in
  • TRACpac searching
  • Patron registration

 

Legitimate emergencies include the inability to login to Polaris or check in/out items.  In this circumstance, call the after-hours phone line.  A problem with a single item is not an emergency.  Problems that are not emergencies should be directed to system headquarters staff the next business day.  If you have a record lock that is not preventing you from carrying out critical functions, there is no need to contact after hours emergency support.