We welcome everyone interested in this site to contact us.
To email NLLS please use our EMAIL US form or use our Help Desk

  1-800-561-0387 or 1-780-724-2596

Staff Directory

   Mircea Panciuk Director ext. 236
   Patty Mathiot  Executive Assistant ext. 242
Administration
 
 
   Brigitte Sakaluk Assistant Director                                                            ext. 235
   Joanne McBroom Driver ext. 241
  Tracy Jamieson
 Administrative Assistant ext. 221
   Brandon Ziomek Library Clerk ext. 229
Information Technologies
 
 
   Gerri-Lynn Dolan Library Consultant, Information Technology ext. 239
   Kelly McGrath Network Analyst ext. 224
   Jodi Arrowsmith Network Analyst ext. 234
Public Services
 
 
   Caroline Vandriel Library Consultant, Public Services ext. 222
   Colette Poitras
 Public Services ext. 238
   Susan Frisby  Library Clerk  ext. 246

   Kim Malette

 Library Clerk ext .243
Bibliographic Services
 
 
   Julie Walker Library Consultant, Bibliographic Services ext. 247
   Diane Babcock Acquisitions Specialist ext. 225
   Paul Kosa Processor ext. 227
   Michael Maguire Cataloguer ext. 228
   Margaret Young Cataloguer ext. 245
   Dolores Zacharuk Receiver ext. 230

 

AFTER-HOURS EMERGENCY SUPPORT

 

If you come across any problems with the Polaris system, or if you cannot access the Polaris system, please call the after-hours emergency phone number.
 
After-Hours Emergency Phone:  1-877-452-8722
 
 
Leave a voice message so that support staff can contact you about your problem.  When leaving a voice message, please provide as much information as possible, including your name, the library, and your telephone number.
 
After-Hours Emergency Support is only available during the following times:
 
   
Monday to Thursday
4:30pm – 8:00pm
Friday:
4:30pm – 6:00pm
Saturday: 
9:00am – 5:00pm
Sunday:        
1:00pm – 5:00pm
 
 
Please call the emergency support number if a problem is encountered within these covered time periods as noted below that result in a library being unable to carry out critical functions.  Critical functions are defined as:

 

Legitimate emergencies include the inability to login to Polaris or check in/out items.  In this circumstance, call the after-hours phone line.  A problem with a single item is not an emergency.  Problems that are not emergencies should be directed to system headquarters staff the next business day.  If you have a record lock that is not preventing you from carrying out critical functions, there is no need to contact after hours emergency support.