Contact Us

We welcome everyone interested in this site to contact us.
To email NLLS please use our EMAIL US form or use our Help Desk

   For VDX support, please contact Kayla (extension below).

  1-800-561-0387 or 1-780-724-2596

Staff Directory

Administration
 
 
   Julie Walker Executive Director ext. 2112 • Administrative, Board and provincial matters
• System membership
• Levies – municipal and local
• Presentation to council or local boards
• NLLS services – suggestions and concerns
• Board orientation, budget, policies
   TBA Assistant Director ext. 2105 • Manager of bibliographic services
• Oversee public services and Indigenous
   services
• Questions and concern
• Grants
   Tracy Paradis
Administrative Assistant ext. 2100 • Reception, mail
• Recording personnel changes: staff, Board 
  members and representatives
• Executive and Board minutes
• Distribution of departmental reports
• DVD/audio disc cleaning
   Terri Hampson Finance Officer ext. 2110 • Payroll
• Employee benefits
• NLLS policies
• Purchasing program
• Accounts payable and receivable
• Invoice and statement inquiries
Marketing
   Heather Elliott Marketing and Communications Manager ext. 2140 • Promoting NLLS & libraries
• Developing brand
• Emerging trend in social media and
  marketing trends
• Aurora
• Maintenance of NLLS website
• Develop fact sheets
  
Information Technologies
 
 
   Kelly McGrath
IT Manager ext. 2125 • Polaris administration
• Supernet
• Network/hardware/software purchasing
• Emerging technologies
• Headquarters network infrastructure and
  maintenance
   Jodi Arrowsmith
Network Analyst ext. 2126 • Internet and network maintenance
• Maintain servers, network software and virus
  protection
• Firewall configuration and maintenance
• Support desktop infrastructure
• Polaris printing or connectivity
• Create user accounts
   Brandon Ziomek
IT Assistant ext. 2127 • Manages mobile labs
• Manages virtual reality lab
• Setting up new computers
• Maintenance and repair of staff/public
  computers
• Assist with content maintenance of website
Public Services
 
 
   Kayla Lorenzen
Public Services Consultant ext. 2131 • Collection development
• Plan of Service
• Training and support Polaris, simply reports,
  eResources and VDX
• Reading programs
• NLLS conference
• Author tours
• Library legislation, operations, policies and
  procedures
   CJ Nyssen
Public Services Consultant ext. 2132 • Indigenous relations point person
• Collection development
• Training and support Polaris, eResources
• Library legislation, operations, policies and
  procedures
   Anna Scott Public Services Consultant ext. 2134
  • Collection development
• Plan of Service
• Training and support Polaris, simply reports,
eResources and VDX
• Reading programs
• NLLS conference
• Author tours
• Library legislation, operations, policies and
procedures
Bibliographic and Delivery Department
 
 
   Dolores Zacharuk
Receiving ext. 2141 • Receiving ordered items
• Invoice items to proper libraries
• Create payment vouchers and outside 
  purchase vouchers
• Request replacement for damaged items
   Darby Mackay Cataloguing ext. 2142 • Create and update bibliographic records
• Help maintain the TRAC catalogue
• Movie splits
• Template updates
  Ashley Weisbeck Cataloguing ext. 2143 • Create and update bibliographic records
• Help maintain the TRAC catalogue
• Movie splits
• Template updates
   Rhonda Cusack
Cataloguing ext. 2144 • Create and update bibliographic records
• Help maintain the TRAC catalogue
• Movie splits
• Template updates
   Paul Kosa Processing ext. 2145 • Processing all new items
• Creating and tracking of packing 
  slips for new items
• Proper packaging of items
   Joanne McBroom Driver ext. 2146 • Van run
• Schedule and maintains vehicles
   Susan Frisby
Driver/Shipping Assistant ext. 2147 • Van run
• Schedule and maintains vehicles
   Diane Babcock Acquisitions Specialist ext. 2148 • Suggestions and quotes for materials
• Inquiries about request and delayed items
• Funds information
• Outside purchases
• CCD tool
• Conference vendors
   Crystal Boorse Shipping Coordinator ext. 2149 • Sorting ILLs
• Courier ILLS from systems
• Preparing van run
• Fill HelpDesk request for ILL supplies
• Maintain address labels

 

AFTER-HOURS EMERGENCY SUPPORT

 

If you come across any problems with the Polaris system, or if you cannot access the Polaris system, please call the after-hours emergency phone number.
 
After-Hours Emergency Phone:  1-877-452-8722
 
 
Leave a voice message so that support staff can contact you about your problem.  When leaving a voice message, please provide as much information as possible, including your name, the library, and your telephone number.
 
After-Hours Emergency Support is only available during the following times:
 
   
Monday to Thursday
4:30pm – 8:00pm
Friday:
4:30pm – 6:00pm
Saturday: 
9:00am – 5:00pm
Sunday:        
1:00pm – 5:00pm
 
 
Please call the emergency support number if a problem is encountered within these covered time periods as noted below that result in a library being unable to carry out critical functions.  Critical functions are defined as:
  • Login
  • Check out/in
  • TRACpac searching
  • Patron registration

 

Legitimate emergencies include the inability to login to Polaris or check in/out items.  In this circumstance, call the after-hours phone line.  A problem with a single item is not an emergency.  Problems that are not emergencies should be directed to system headquarters staff the next business day.  If you have a record lock that is not preventing you from carrying out critical functions, there is no need to contact after hours emergency support.