We welcome everyone interested in this site to contact us.
To email NLLS please use our EMAIL US form or use our Help Desk
1-800-561-0387 or 1-780-724-2596
Staff Directory
| Mircea Panciuk | Director | ext. 236 |
| Patty Mathiot | Executive Assistant | ext. 242 |
Administration |
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| Brigitte Sakaluk | Assistant Director | ext. 235 |
| Sharla Bzowy | Reception | ext. 221 |
Information Technologies |
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| Gerri-Lynn Dolan | Library Consultant, Information Technology | ext. 239 |
| Kelly Ostropolski | Network Analyst | ext. 224 |
| Jodi Arrowsmith | Network Analyst | ext. 234 |
Public Services |
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| Caroline Vandriel | Library Consultant, Public Services | ext. 222 |
| Colette Oster | Public Services Assistant, Interlibrary Loans | ext. 238 |
| Susan Frisby | Library Clerk | ext. 246 |
| Norine Ellis | Interlibrary Loan Assistant | ext. 243 |
| Diane Babcock | Acquisitions Specialist | ext. 225 |
Bibliographic Services |
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| Julie Walker | Library Consultant, Bibliographic Services | ext. 247 |
| Paul Kosa | Processor | ext. 227 |
| Michael Maguire | Cataloguer | ext. 228 |
| Margaret Young | Cataloguer | ext. 245 |
| Dolores Zacharuk | Receiver | ext. 230 |
| Joanne McBroom | Driver | ext. 241 |
AFTER-HOURS EMERGENCY SUPPORT
If you come across any problems with the Polaris system, or if you cannot access the Polaris system, please call the after-hours emergency phone number.
After-Hours Emergency Phone: 1-877-452-8722
Leave a voice message so that support staff can contact you about your problem. When leaving a voice message, please provide as much information as possible, including your name, the library, and your telephone number.
After-Hours Emergency Support is only available during the following times:
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Monday to Thursday
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4:30pm – 8:00pm
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Friday:
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4:30pm – 6:00pm
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Saturday:
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9:00am – 5:00pm
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Sunday:
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1:00pm – 5:00pm
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Please call the emergency support number if a problem is encountered within these covered time periods as noted below that result in a library being unable to carry out critical functions. Critical functions are defined as:
- Login
- Check out/in
- TRACpac searching
- Patron registration
Legitimate emergencies include the inability to login to Polaris or check in/out items. In this circumstance, call the after-hours phone line. A problem with a single item is not an emergency. Problems that are not emergencies should be directed to system headquarters staff the next business day. If you have a record lock that is not preventing you from carrying out critical functions, there is no need to contact after hours emergency support.
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